At a glance
Unopened for 30 days.
Fair review when something goes wrong.
- Unopened, unused kits may be returned within 30 days after delivery.
- Opened or used collection kits and completed laboratory services are generally nonreturnable.
- Damaged, incorrect, or lab-unprocessable orders receive an individual review.
Return eligibility
This policy applies to PlasticTox products and services sold through plastictox.vip. PlasticTox is operated by Keep Going Kid LLC (“PlasticTox,” “we,” “us,” or “our”). You may request a return within 30 calendar days after delivery when the kit is unused, unopened, and in its original condition with the tamper-evident seal and packaging intact. Proof of purchase from plastictox.vip is required.
Contact us before sending anything back. Returns sent without authorization may be delayed, refused, or returned to sender. This voluntary policy is in addition to any rights that cannot be waived under applicable law.
What cannot be returned
Because a saliva collection kit is hygiene-sensitive and the screening service is prepared for an individual order, the following are generally final and nonreturnable except where required by law or where PlasticTox caused the problem:
- a kit with a broken or removed tamper seal;
- a kit that has been opened, registered, written on, collected, contaminated, or otherwise used;
- a sample that has been mailed to, received by, or processed by our lab;
- a digital result or laboratory service that has been completed or substantially performed;
- gift cards, promotional credits, and items marked final sale.
Dissatisfaction with the number or category of candidate particles reported is not, by itself, a product defect and does not make a completed service refundable.
Damaged, incomplete, or incorrect kits
Inspect the kit when it arrives. Contact plastictox.vip@gmail.com promptly—preferably within seven days—if it is damaged, missing required components, or not what you ordered. Include your order number and clear photographs when possible.
If we confirm the issue, we will provide an appropriate remedy, which may be replacement of a component or kit, reshipment, or a refund. The suggested seven-day contact window helps us investigate; it does not limit non-waivable legal rights.
Unprocessable or lost samples
A sample may be unprocessable because of insufficient collection, contamination, failure to dry or package it correctly, missing registration information, damage in transit, or another quality-control issue.
If the issue resulted from our kit, supplied instructions, our lab, or prepaid-return process, we will determine a reasonable remedy, which may include recollection at no charge, replacement, or refund. If the issue resulted from failure to follow instructions, an expired or unauthorized return method, or circumstances outside our control, a free replacement or refund may not be available. We review each case fairly and in accordance with applicable law.
Multi-test plans and partial returns
A two- or three-test plan is sold at a bundle discount. If part of a plan is eligible for return, we may recalculate the tests you keep at the then-applicable lower-quantity price and subtract that amount, along with any nonrefundable shipping charge disclosed at checkout, from the amount originally paid. We will show the calculation before the return is completed.
How to request a return
- Email plastictox.vip@gmail.com or contact us through the customer portal.
- Provide the order number, email used at checkout, item to be returned, and reason for the request.
- Wait for return authorization and follow the supplied packing and shipping instructions.
- Mail the authorized return within the time stated in the approval.
Unless the item was damaged, incorrect, or otherwise covered by law, return shipping costs are your responsibility and original outbound shipping charges are nonrefundable if separately charged.
Refund timing
We inspect authorized returns after receipt. If approved, we initiate the refund to the original payment method, generally within 5–10 business days. Your bank or card issuer may need additional time to post it. Where law requires a faster or different refund process, the legal requirement controls.
If an order is canceled before shipment or because we cannot meet a required shipment deadline, we will provide a prompt refund as required by law.