At a glance
One outbound shipment.
One prepaid lab return.
- We currently ship within the United States to eligible addresses.
- Standard outbound shipping and one prepaid lab-return mailer are included unless checkout says otherwise.
- Lab turnaround begins only after your sample is received and accepted by our lab.
Where this policy applies
This Shipping Policy applies to PlasticTox orders placed through plastictox.vip. PlasticTox is a service operated by Keep Going Kid LLC (“PlasticTox,” “we,” “us,” or “our”). This policy covers two different shipments: delivery of the unopened collection kit to you and return of your collected sample to our lab.
We currently accept orders for eligible delivery addresses in the United States. We do not currently offer international shipping. We may be unable to ship to certain territories, P.O. boxes, military addresses, or other locations where carrier, laboratory, or legal restrictions apply; any available restriction will be shown before or after checkout.
Processing and delivery
Orders are subject to payment authorization, address verification, inventory availability, and fraud review. Delivery dates shown at checkout or in an order confirmation are estimates unless we expressly identify a date as guaranteed.
If we cannot ship within the time promised—or, when no time is stated, within the period required by applicable law—we will provide any legally required delay notice and give you the option to consent to the delay or cancel for a prompt refund.
Carrier scans, weather, holidays, address issues, and events outside our reasonable control may affect transit. These circumstances do not limit any non-waivable rights you have under applicable law.
Addresses and tracking
Please confirm your name and delivery address before placing the order. Contact us immediately if you notice an error. We cannot guarantee a change after fulfillment begins, and additional shipping charges may apply when a correctly addressed order is returned or must be resent.
When tracking is available, it will be sent to the email used at checkout. A carrier scan marked “delivered” is not always proof that the package reached you personally. Check the delivery area, household members, and carrier notices, then contact us if it remains missing.
Returning your sample
Follow the kit instructions exactly, allow the collection card to dry as directed, package it only in the supplied materials, and use the supplied prepaid return label or mailer. Keep any receipt or tracking record until the lab confirms receipt.
One prepaid return shipment is included for each test unless the product page or checkout states otherwise. An expired label, unauthorized carrier, incorrect packaging, international routing, or loss caused by failure to follow the instructions may require a replacement purchase or additional charge.
The “within 72 hours” result estimate begins after our lab receives and accepts a processable sample. It does not include outbound delivery, the time before you collect, or return transit.
Lost, damaged, or incorrect orders
If your kit arrives damaged, incomplete, or incorrect, or tracking has stalled beyond a reasonable period, email plastictox.vip@gmail.com promptly with your order number, a description of the issue, and photographs when relevant. We may ask you to retain the package while we review the carrier claim.
Depending on the circumstances and applicable law, we may replace the shipment, provide a new collection kit or return label, or issue a refund. A request made after seven days will still be reviewed and does not reduce any rights that cannot legally be limited.
Cancellations and merchandise returns
If fulfillment has not started, we will try to cancel an order when requested. Once a shipment is in process, the order is governed by our Returns + Refunds Policy. Unopened, unused kits may generally be returned within 30 days after delivery; opened kits and laboratory services are subject to the limits described there.